The 6 best Microsoft Teams feedback tools in 2026
If your company runs on Slack but you sell to banks, insurers, or government agencies, your customers are probably on Teams. Support threads, quick questions, and product complaints happen in a shared channel or a Teams Connect chat with your account team, and none of it reaches your ticketing system unless someone copies it over by hand.
Teams also mixes two different kinds of feedback that get conflated: what customers tell you, and what your own employees think of your product internally. The tools below split cleanly along that line. We build Modem, one of the six, so read our placement of it with that in mind.
“we need SSO before rollout”
“any update on single sign-on?”
“SSO came up twice on this call”
Linear issue, quotes attached
insight report in NotionThe short version
| Tool | What it captures | Customer or employee feedback | Best for |
|---|---|---|---|
| Modem | Messages in channels you subscribe to | Customer | Teams shops routing feedback to engineering |
| Polly | Polls and surveys posted in Teams | Either | Structured pulse checks and check-ins |
| Viva Glint | Organization-wide engagement surveys | Employee | HR and people teams |
| Zendesk for Teams | Support tickets surfaced in Teams | Customer | Support agents already on Zendesk |
| HubSpot for Teams | CRM alerts and form submissions in Teams | Customer | Sales and marketing notifications |
| Power Automate | Custom flow from a message to a list | Customer | Zero budget, one motivated admin |
1. Modem
Modem's Microsoft Teams integration subscribes to the channels you pick, including Teams Connect channels shared with customers, and captures messages, replies, edits, and reactions as they happen. It backfills the last 30 days of history from each channel you add, so you're not starting from an empty feed.
That capture feeds the same context layer Modem builds from every other source. Messages get classified, grouped into topics with the customers and companies who raised them, and linked to what those same people said in Slack, email, or a support ticket. From there an agent, Claude Code, Cursor, Devin, or anything speaking MCP, can query the graph directly instead of re-reading the channel from scratch, which means fewer tokens spent per question and answers grounded in the actual customer quotes rather than a paraphrase.
Where it fits: devtools and B2B companies whose enterprise customers live in Teams and whose engineering team needs that feedback routed, not just archived. Where it doesn't: Modem doesn't run surveys or pulse checks, and it isn't an employee engagement tool. If what you need is either of those, Polly and Viva Glint below are built for them specifically.
2. Polly
Polly for Microsoft Teams puts polls and surveys directly into a Teams channel or meeting, with templates for check-ins, retros, and all-hands questions. Responses roll up into dashboards Polly builds for you.
It works for both employee and customer-facing use, since anyone in the channel can respond to a poll. The tradeoff is the same one every survey tool has: you get an answer to the question you asked, not the feedback someone was already giving you in the thread above it.
Where it fits: teams that want a structured, recurring pulse rather than open-ended channel monitoring.
3. Viva Glint
Microsoft Viva Glint is Microsoft's own organization-wide engagement survey product, built into the Viva suite and reachable from Teams. It's aimed at HR-led initiatives: engagement, onboarding, exit surveys, and culture change, with AI-assisted analysis of the free-text comments that come back.
This is employee feedback, not customer feedback, and it's worth being explicit about that distinction because Glint shows up in a lot of "Teams feedback tool" searches for reasons that have nothing to do with your product. If you're trying to mine what customers think, Glint isn't the tool.
Where it fits: HR and people teams running structured employee engagement programs.
4. Zendesk for Teams
Zendesk's Microsoft Teams integration brings ticket creation, viewing, and updates into Teams, with notifications when a ticket is assigned or escalated and the ability to reply without leaving the channel.
It's a support-agent workflow tool first. The feedback it surfaces is whatever already became a Zendesk ticket, which means the informal complaint that never got filed still gets missed.
Where it fits: support teams on Zendesk who want tickets visible where their agents already work.
5. HubSpot for Teams
HubSpot's Microsoft Teams integration posts CRM alerts, form submissions, and deal updates into Teams channels, and lets sales and marketing approve content or start meetings from a HubSpot record.
It's a notification layer for a CRM workflow, not a feedback-mining tool. A form submission with a comment field will show up; a customer's offhand complaint on a call won't.
Where it fits: sales and marketing teams who want HubSpot activity visible without switching tabs.
6. Power Automate
The DIY option is a flow triggered from a Teams message that writes the content to a SharePoint list, with an adaptive card asking for structured details before it saves.
It's free with a Microsoft 365 subscription and flexible once someone builds it. It only captures messages that trigger the flow, and most Teams flows are built around forms rather than reading the channel itself, so ordinary conversation still slips through.
Where it fits: IT or ops teams comfortable maintaining a custom flow at no additional cost.
How to choose
First split out employee feedback: if that's what you're after, Viva Glint is Microsoft's own answer and nothing else here competes with it. For customer feedback, decide whether you're extending a tool you already run support or sales through (Zendesk, HubSpot), asking people to fill out a poll (Polly), or reading the channel itself. Modem is built for that last case, particularly if your engineering team is the one who needs to act on it. For what happens to a Teams-sourced bug report after it's captured, see our guide to AI triage tools for engineering teams.
