The 12 best customer feedback tools that integrate with project management software in 2026

Short answer. If you run Linear, Jira, GitHub, or GitLab and feedback arrives in Slack, support tickets, and calls, use Modem (our product): it groups reports of one problem into a topic and files the issue in those trackers when a teammate asks. If feedback starts on a board, Canny or Featurebase sync status both ways. For Asana, ClickUp, monday.com, Trello, or Azure DevOps, Modem has no native integration: use Usersnap, Canny, Productboard, or Zapier.

"Integrates with" covers three different behaviors. Some tools file the issue and stop. Some also carry status back, so the feedback record shows when engineering ships. Others only link evidence to an issue that already exists. The tables below separate those, because a tool that links is no help if you need one that files.

We build Modem, so weigh its placement accordingly. Every competitor claim links to that vendor's own page, and integrations, plan limits, and prices were checked against vendor pages between October 4 and October 12, 2026.

The pick for each tracker

This covers the twelve tools in this guide, not every app in your tracker's marketplace, so check there too. Where no feedback tool fits, Zapier or Make can bridge one feed at a time, and an agent with Modem's MCP server can bring the customer context to a tracker it can write to (details in the Modem entry).

“we need SSO before rollout”

“any update on single sign-on?”

“SSO came up twice on this call”

↓ classified + deduped into

SSO requests

8 accounts asking · quotes kept

filesLinear issue, quotes attached

writesinsight report in Notion

answersyour agents

The short version

One-way vs two-way sync

Three levels matter when you compare these tools.

1. File only. The tool creates an issue from feedback and stops. Dovetail works this way, and so do Productboard's GitHub, Shortcut, and Trello pushes, Frill's Jira, Linear, and Trello integrations, and most Zapier flows. Someone has to remember to go back and tell the customer.
2. File and link. The tool also attaches new feedback to an existing issue instead of filing a duplicate. Modem groups reports of the same problem into one topic across every source it reads and relates Linear, Jira, and GitHub issues to topics by what they say. Canny, Featurebase, and Frill merge duplicate board posts. Linear's Triage Intelligence flags duplicate issues in Triage on Business and Enterprise. UserVoice links ideas to Jira and Azure DevOps items.
3. Status back. When the issue moves, the feedback record moves with it, and the people who asked can be told. Canny and Usersnap sync status both ways, Featurebase emails upvoters when a linked Linear or GitHub issue changes, Productboard tracks Jira and Azure DevOps status, and Aha! takes changes back from Jira. UserVoice shows status on both sides but doesn't change one when the other moves. Modem relates issues and PRs to each topic by what they say and, with the opt-in close-the-loop automation, posts an internal Slack note naming who asked when a GitHub PR directly linked to the topic merges.

A board tool with two-way sync closes the loop for people who posted on the board. It does nothing for the customer who reported the bug in a support ticket. That is the gap a tool reading conversations fills.

1. Modem

Modem is for software teams on Linear, Jira, GitHub, or GitLab whose customer feedback arrives as conversation (Slack and Discord threads, support tickets, emails, call transcripts) rather than board posts. It groups the different phrasings of one problem into a single topic, with the customers who raised it attached, and that topic is what reaches your tracker. Modem files only when a teammate asks its agent or an automation your team built runs; it never files on its own.

Here is what Modem does in each tracker.

• Linear. The agent looks for an existing issue before creating one. A new issue follows a template: the problem, the context (which channels, dates, and affected companies), up to three customer quotes with their authors, acceptance criteria, and a link back to the topic. It's created under the name of the teammate who asked, and you can update status, priority, assignee, or comments from the dashboard, Slack, or Discord. Routine Linear writes clear without an approval prompt under the default policy. Linear issues also flow back into Modem and are related to topics by what they say. Quotes go in the issue body; Modem doesn't create Linear Customer Requests.
• Jira. Modem reads the projects you select, from the moment you connect, so new issues, updates, and comments land in Modem. The agent can search by keyword or JQL, create and update issues, and comment. There is no Jira template, so ask for the quotes and requesters you want in the description. In Slack and, by default, in the dashboard, a Jira create shows an Approve/Deny card first.
• GitLab. Modem reads the projects you opt in (merge requests, issues, and comments, with a 30-day import). The agent can create and update issues and comment on issues and merge requests, with an approval card in Slack and, by default, in the dashboard.
• GitHub. Issues come in as customer feedback and PRs as context on what's shipping. The agent creates GitHub issues when asked. In Slack and, by default, in the dashboard, an issue on a public repo waits for approval, while issues in private repos clear without a prompt.
• Notion. The agent reads pages and databases you share with it and can create pages, update properties, and add comments. Notion is a place Modem writes to, not a feedback source.

Automations, Discord, Microsoft Teams, and agent runs started over MCP have no approval step, so they act on what you ask or configure.

Why it works this way. An issue on a public repository is a public statement in your company's name, so a person sees it first; Linear has no public surface, so routine Linear writes go straight through. The Linear template carries a few verbatim quotes rather than a transcript, so the engineer sees who asked and why and clicks through to the topic for the rest.

Other trackers. Modem has no native integration with Asana, ClickUp, monday.com, Trello, Shortcut, or Azure DevOps. If your agent client (Claude, Cursor, or ChatGPT, for example) also has a connector for that tracker, connect Modem's MCP server in the same client: an agent run returns the topic, who raised it, and what they said, and the tracker's own connector writes the task. Modem supplies the context; your tracker's connector does the filing. Without an agent, Zapier from the source channel works, minus the grouping.

Modem also reads Canny boards as a source, so board posts join the same topics as support tickets and Slack threads.

Pricing. Free covers 2,500 events a month, Startup is $80 a month, Scale is $250 a month, and Enterprise is custom, with unlimited seats on every plan (pricing). Plans differ by monthly events and agent credits, with opt-in pay-as-you-go overage under a budget cap, not by which trackers you connect. New Gong connections need Scale or a trial.

When Modem is the wrong pick: your tracker is one of those without a native integration and you don't want an agent in the middle; customers expect a public board to browse and vote on (Modem has none, so look at Canny, Featurebase, or Frill); or you need an in-app widget that captures screenshots and recordings (Usersnap).

2. Canny

Canny's integrations page lists the same three actions for Jira, Linear, GitHub, ClickUp, and Asana: it sends feedback to the tracker, links it to existing issues or tasks, and syncs statuses between the post and the ticket in both directions. The Jira integration is for Jira Cloud only. Azure DevOps is also available.

Pricing starts with a Free plan for 25 tracked users and Core at $19 a month, but the project management integrations start on Pro, from $79 a month billed yearly. Business is custom and adds CRM integrations and SSO. Canny counts a tracked user as anyone who has posted, voted, or commented.

Pick it when a public or customer-facing board is already the front door for requests. Skip it when most feedback lives in chat and support threads that nobody reposts to the board. Our Canny alternatives guide covers the other shapes.

3. Featurebase

Featurebase's integrations cover Linear, Jira, GitHub, ClickUp, and Azure DevOps. The Linear integration keeps posts and Linear issues in sync, and the GitHub integration does the same both ways; when a linked issue's status changes, users who upvoted the post get an email.

Pricing is per seat, billed yearly: a free plan with one seat, then Growth at $29, Professional at $59, and Enterprise at $99 per seat per month. Tracker integrations start on Growth; Azure DevOps is one of the advanced integrations on Enterprise. The board comes bundled with a changelog, help center, and support inbox.

Pick it when you want a board wired to Linear, Jira, or GitHub and would rather pay one vendor for the board and the support tools around it.

4. Usersnap

Usersnap collects feedback and bug reports through in-product widgets with screenshots and screen recordings, then forwards them to your tracker. Its help center lists native integrations with Asana, Azure DevOps, GitHub, GitLab, Jira Cloud and Server, and Trello, among others, and a two-way Linear integration. Two-way status sync covers Jira (through the newer Jira Cloud app), Jira Product Discovery, Azure DevOps, and Linear. For ClickUp and monday.com, Usersnap's help docs route through Zapier, while a marketing page says native, so check before you count on it.

Pricing is tiered with monthly or yearly billing and a free trial; read the live page for current figures.

Pick it when reports start inside your product and need to land in your tracker with the screenshot attached: with status flowing back for Jira, Jira Product Discovery, Azure DevOps, or Linear, and as forwarded reports for Asana.

5. Productboard

Productboard's development planning integrations push prioritized features into Jira and Azure DevOps and track their status from there. Features ready for development go to GitHub as issues, to Shortcut as epics, and to Trello as cards. It is the only feedback tool here with a Shortcut integration.

Linear works differently. Productboard connects to Linear through Spark, its AI agent. You ask Spark to create a Linear issue or check engineering progress, and it does, but nothing syncs automatically.

Pricing is per maker, billed yearly. Plus is $19 and Business is $59 per maker per month, with a free plan and custom Enterprise. Free and Plus get one Jira or Azure DevOps connection; Business gets five.

Pick it when deciding what to build is the bottleneck and a PM scores features before they become tickets. See Productboard vs Aha! vs Jira Product Discovery for that comparison.

6. Linear Customer Requests

Customer Requests lives inside Linear. Requests come in from support platforms, email, Slack, and Linear Asks and attach to Linear issues and projects, so a project can be sorted by request volume, customer tier, or revenue. On Business and Enterprise, Triage Intelligence flags likely duplicates as new issues land in Triage, and marking a duplicate moves its customer requests to the original issue.

Linear's pricing includes Customer Requests on every plan. Linear Asks (Slack and email intake) and the Zendesk and Intercom integrations are on Business, at $16 per user per month billed yearly. Asks web forms are on Enterprise, and the Salesforce integration is a paid add-on to Enterprise.

Pick it when your team already works in Linear and the goal is tying requests to accounts. Matching happens issue to issue once a report is in Linear; feedback from a source Linear doesn't ingest never shows up. More in Linear Customer Requests vs Canny.

7. Jira Product Discovery

Jira Product Discovery is Atlassian's tool for capturing and prioritizing ideas. It links product decisions to Jira delivery work, so developers see the reasoning and the roadmap reflects what ships. It is its own product with its own bill, not part of a Jira Software licence.

Intake is not only typing. With Jira Cloud for Slack installed, a message's menu adds it as an insight or a new idea; a Chrome extension captures text or a screenshot from any page; and Zendesk tickets, Jira Service Management requests, Salesforce, Teams, and Usersnap items can be linked as insights. Atlassian's Feedback app, which gathers from support tools, calls, and Slack, is in Early Access. Most capture is still started by a person.

Pricing is free for up to 3 creators. Standard is $10 and Premium is $25 per creator per month, and contributors who only add input are free.

Pick it when your team runs on Jira and wants discovery from the same vendor. If JPD is where you are headed, the Jira feedback guide and our JPD alternatives list cover what sits around it.

8. Aha! Ideas

Aha! Ideas runs ideas portals where customers submit and vote, with portal users free and unlimited. Aha!'s Jira integration is two-way, with changes and status in Jira flowing back, and it sends work to Azure DevOps with links in both directions. Every Aha! Roadmaps plan includes Ideas Essentials; Ideas Advanced adds proxy voting and the Zendesk and Salesforce integrations. Linear isn't a native integration.

Pricing is per user with a three-user minimum; read the live pricing page for current figures.

Pick it when your product org already plans in Aha! Roadmaps and ships through Jira or Azure DevOps.

9. UserVoice

UserVoice pulls feedback from Salesforce, Zendesk, Gong, and Slack and adds account and revenue data to each submission. Its Jira integration works with Jira Cloud and Data Center: you create or link a Jira issue from an idea, and each side shows the other's status, but changing one doesn't change the other. Azure DevOps works for the Cloud version only. Asana appears only as a request on UserVoice's own board.

UserVoice does not publish list prices on the pages we could read; its pricing page says pricing is based on feedback volume and the integrations you connect.

Pick it when an enterprise feedback program weighs requests by revenue and ships through Jira or Azure DevOps. UserVoice alternatives compares the options around it.

10. Frill

Frill is a feedback board with a roadmap and announcements. It creates Jira issues from ideas with automatic linking, sends ideas to Linear as issues with a link back, and adds ideas to Trello as cards. Status flowing back from the tracker isn't documented; Frill notifies voters when you change an idea's status in Frill. Zapier and Frill's API cover other trackers.

Pricing is a flat monthly plan with unlimited team members rather than per seat.

Pick it when a small team wants a board, roadmap, and changelog on a flat price and pushes ideas into Jira, Linear, or Trello.

11. Dovetail

Dovetail's Jira integration creates Jira tickets from customer feedback in Dovetail Channels and embeds the Dovetail content in the issue, with a link back to the source. The Linear integration does the same for Linear issues and can create Linear projects. Notion is also listed for sharing findings. The docs describe creating and linking, not status sync.

Pricing is a free plan for individuals and custom Enterprise.

Pick it when a research team analyzes interviews and calls, and those findings need to reach Jira or Linear with the evidence attached.

12. Zapier and Make

Zapier has create actions for Asana tasks, ClickUp tasks, monday.com items, Trello cards, Jira and Linear issues, Azure DevOps work items, Shortcut stories, and Notion database items. Make covers Jira, Linear, ClickUp, and Notion. Either one turns a form submission, a Slack message, or a support ticket into a task in a tracker no feedback tool here supports.

Zapier's Free plan allows two-step Zaps only, with 100 tasks a month and 15-minute polling; multi-step flows start on Professional, from $19.99 a month. Make's Free plan includes 1,000 credits a month.

Pick it when your tracker is Asana, monday.com, or Shortcut and one feed is enough. A Zap files every message it matches, so the fifth report of a bug becomes the fifth task, and like any hand-built automation, a flow can stop working without anyone noticing.

Before you buy: what your tracker already does

Your tracker may cover more than you think.

• Linear's Slack integration (every plan) creates an issue from a message and keeps the Slack thread and the issue's comments in sync.
• Jira Cloud for Slack creates a work item from a message's "More actions" menu and can sync the thread to the work item's comments.
• Search before you file. Look for the error message or the feature's noun, not the customer's wording, and add the new requester to the existing issue. If the project or repository is public, leave customer names and private links out of the comment and keep them in your own notes against the issue number.

That habit holds up while feedback arrives in one or two places. When it arrives in four or more, a tool that reads every channel earns its place.

How to choose

Start with where feedback shows up before anyone files it.

• On a board customers use. Canny has the widest tracker coverage among the boards, from its Pro plan up. Featurebase is the per-seat option with support tools included, and Frill charges a flat monthly price.
• Inside your product. Usersnap captures reports with screenshots and syncs status with Jira, Azure DevOps, and Linear.
• In chat, support, and calls. Board integrations only see what gets posted. Modem reads those conversations, groups them, and files into Linear, Jira, GitHub, or GitLab when a teammate asks.
• In a prioritization process. Productboard, Aha!, or Jira Product Discovery, depending on how much of your planning already lives with one vendor.
• Already in your tracker. Linear Customer Requests if you run Linear.

Then check the direction. A tool that reads your tracker, links evidence to it, or files into it are three different purchases, and only some carry status back. For a single tracker, the per-tool guides go deeper: Linear, Jira, GitHub, GitLab, and Notion. Before anything gets filed, triage and prioritization tools decide what deserves an issue, and once work ships, closing the loop with customers is its own comparison.

FAQ

Which customer feedback tools integrate with Jira?

Modem, Canny (Jira Cloud), Featurebase, Usersnap, Productboard, Aha!, UserVoice, Frill, and Dovetail all connect to Jira, and Jira Product Discovery is Atlassian's own. They differ in what they do there. Canny, Featurebase, and Usersnap sync status both ways; Productboard and Aha! push work and take status back; UserVoice, Frill, and Dovetail create or link issues. Modem reads the projects you select and creates or updates issues from grouped feedback when a teammate asks.

Which customer feedback tools integrate with Linear?

Modem files Linear issues with the problem, affected companies, up to three customer quotes, and a link to the topic when a teammate asks. Canny, Featurebase, and Usersnap sync status with Linear both ways; Frill and Dovetail create issues and link back; Productboard reaches Linear through its Spark agent on request. Linear's own Customer Requests attaches requests to issues natively, and Triage Intelligence flags duplicates on Business and Enterprise.

Which tools work with Asana, ClickUp, or monday.com?

Usersnap and Canny integrate with Asana natively, and Canny syncs status. Canny and Featurebase integrate with ClickUp. None of the feedback tools here documents a native monday.com integration, so Zapier or Make is the usual bridge for monday.com, and for Shortcut outside Productboard. Modem has no native integration with these trackers; an agent connected to Modem's MCP server and the tracker's own connector can carry the customer context across.

Which feedback tools create GitHub or GitLab issues?

Canny and Featurebase sync board posts with GitHub issues both ways, and Productboard and Usersnap push to GitHub. Usersnap also forwards to GitLab. Modem reads GitHub issues as feedback and creates GitHub and GitLab issues when a teammate asks; in Slack and, by default, in the dashboard, an issue on a public GitHub repo waits for approval first.

What is the difference between one-way and two-way sync?

One-way sync creates the issue and stops. Two-way sync also carries status changes back, so the feedback record shows when engineering ships and the people who asked can be told. Canny, Featurebase, and Usersnap advertise two-way status sync, Productboard and Aha! track status from Jira, and UserVoice shows status on both sides without changing it. Modem relates issues and PRs to each topic by what they say and, with the opt-in automation, posts an internal Slack note naming who asked when a directly linked GitHub PR merges.